Question 1

How do I start a project?

Accepted Answer

Use Start a Project, or create an account and submit a brief from your dashboard. We review it, assign the right specialist and keep you updated in your portal.

Question 2

Do I need an account?

Accepted Answer

You can send a project request without one. To track progress, review deliveries and chat with the team, create a client account. Accounts are approved by our team.

Question 3

How do reviews work?

Accepted Answer

Each delivery opens in our review player. Leave comments on exact timestamps, draw on the frame, then approve or request changes.

Question 4

Can my team review without an account?

Accepted Answer

Yes. We can send a secure review link for one version. Your teammate enters a name and can comment.

Question 5

How many revisions are included?

Accepted Answer

Revision rounds are agreed for each project. Every round and every version stays in your project history.

Question 6

What formats do you deliver?

Accepted Answer

Videos are delivered as MP4 by default. Other formats, such as MOV, are available on request.

Question 7

How long are review files kept?

Accepted Answer

Review videos uploaded for feedback are removed 15 days after upload. Comments, version history and final delivery links stay in your project.

Question 8

How do I pay?

Accepted Answer

You receive an invoice for each project. We accept bKash, Nagad, bank transfer and Upwork.

Question 9

Who can see my project?

Accepted Answer

Only you, the team member assigned to your project and BanglaFlick administrators. Team members never see your personal contact details.